• To provide first level service desk support for the Integrated Return Management Application (IRMA) Service Desk by handling the users’ requests on IT-related incidents/ problems/ well-known errors.


• To act as the administrator for the SharePoint environment, managing permissions, site structure, and troubleshooting platform-specific bugs.


• To conduct manual testing of SharePoint web application by executing test cases and analyse results from end-user perspective.


• To manage user accounts in SharePoint web application


• To support the delivery of training sessions to users.


• To support with creation of user guidelines and support materials.


• To support with the content management within IRMA


• To support with the creation of information products in remits of Return Digitalisation (e.g. newsletters)


• Other tasks as assigned by supervisor

• Fluency in English min B2


• Strong proficiency in using Microsoft SharePoint  (architecture, lists, and libraries).


• Work experience in customer service


• Ability to translate technical concepts into plain English for non-technical stakeholders.

• Hgh level of responsibility and ability to work independently;


• High level of service orientation;


• Ability to work under pressure and experience in organizing work and prioritizing accordingly;


• Ability to communicate efficiently at all levels internally and externally and in appropriate manner;


• Strong sense of accuracy and attention to detail;


• High level of discretion and ability to handle confidential matters;


• Proven organizational skills;


• Ability to adapt to a dynamic working environment;


• Ability to learn new skills and software;


• Ability to work in a team.

• Contract of employment through the Employment Agency;


• Daily remuneration: 96,47€ net;


• Medical care, sports card;


• Opportunity for development and promotion;


• Convenient location of the office - the centre of Warsaw;


• Work with professionals.

Application deadline: until 13.03.2026

Please be advised that only resumes in English will be considered.