The key responsibility of the Learning Support Agent is to support and resolve cohort queries via Voice, chat and email.

• Knowledge of Spanish language on at least C1 level and English on at least B2 level,


• Graduate (min. BA Degree),


• Availability to work from the office in Gdańsk,


• Nice to have: 1 year experience - preferably in technology support in Voice, chat and email support,


• Good communication skills,


• Project / Training coordination exposure,


• Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.

• Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,


• Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,


• Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,


• Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.

• Opportunity to be part of a rapidly expanding global organization,


• Pleasant and inspiring working atmosphere,


• Professional development and clear career path,


• Training & development opportunities,


• Employee volunteering programs and opportunities,


• Employee referral program in place,


• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits.